Terms of Service

1. Acceptance of Terms

By accessing or using the ReviveLocal platform at app.revive-local.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and ReviveLocal LLC ("ReviveLocal," "we," "us," or "our"). By creating an account, accessing the platform, or using any features of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Description of Service

ReviveLocal is an AI-powered reputation management and customer reactivation platform designed for local service businesses. The Service provides tools and features including, but not limited to:

• AI Reputation Manager — Automated monitoring of online reviews, AI-generated review response suggestions, sentiment analysis, and competitor benchmarking.
• AI Reactivation Engine — Customer list management, AI-generated personalized win-back messaging via SMS and email, campaign analytics, and revenue tracking.

ReviveLocal reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make commercially reasonable efforts to notify you of material changes to the Service.

3. Account Registration

To use the Service, you must create an account. Accounts are typically provisioned during our guided onboarding process. When registering, you agree to:

• Provide accurate, current, and complete information during the registration and onboarding process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials, including your password.
• Accept responsibility for all activities that occur under your account.
• Notify ReviveLocal immediately of any unauthorized use of your account or any other breach of security.

You are solely responsible for safeguarding your credentials. ReviveLocal will not be liable for any loss or damage arising from your failure to protect your account information.

4. Subscription & Billing

The Service is offered on a month-to-month subscription basis with no long-term contracts. You may cancel your subscription at any time from your account dashboard.

• Payment Processing: All payments are processed securely through Stripe. By subscribing, you authorize ReviveLocal to charge your payment method on file on a recurring monthly basis.
• Billing Cycle: Subscriptions are billed at the beginning of each monthly billing cycle. No refunds or credits will be issued for partial months of service.
• Pricing Changes: ReviveLocal reserves the right to modify subscription pricing. We will provide at least 30 days' written notice before any pricing changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
• Failed Payments: If a payment fails, we will attempt to process the charge again and may notify you by email. Continued failure to pay may result in suspension or termination of your account.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Send unsolicited commercial messages (spam) or contact individuals with whom you do not have an existing business relationship.
• Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Abuse, manipulate, or misuse any AI-powered features of the platform, including generating content for deceptive, fraudulent, or malicious purposes.
• Attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.
• Use the Service to violate any applicable local, state, national, or international law or regulation.
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
• Use the platform to generate fake reviews or engage in any form of review manipulation.

You must have an existing business relationship with any individual you contact through the Service. Cold outreach to individuals who have never been your customers is strictly prohibited.

6. SMS/Email Compliance

By using the messaging features of the Service, you acknowledge and agree to the following:

• TCPA Compliance: You are solely responsible for ensuring that your use of the Service complies with the Telephone Consumer Protection Act (TCPA) and all other applicable federal, state, and local laws governing electronic communications.
• Existing Business Relationships: You must only upload and contact customers with whom you have a pre-existing business relationship. You represent and warrant that all customer data you upload to the platform reflects genuine prior business interactions.
• Opt-Out Compliance: You must honor all opt-out requests immediately. The Service automatically processes opt-out requests, but you are ultimately responsible for ensuring compliance. You must not contact any individual who has opted out of receiving messages.
• CAN-SPAM Compliance: All email communications sent through the Service must comply with the CAN-SPAM Act, including accurate header information, a valid physical address, and a clear unsubscribe mechanism.
• A2P 10DLC: ReviveLocal supports compliance with Application-to-Person (A2P) 10-digit long code (10DLC) messaging requirements. You agree to cooperate with any registration or verification processes required by carriers or regulatory bodies.

ReviveLocal provides tools to facilitate compliance but does not guarantee compliance on your behalf. You bear ultimate responsibility for the legality of your communications.

7. Intellectual Property

ReviveLocal Platform: The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, and other content created by ReviveLocal, is the exclusive property of ReviveLocal LLC and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

Your Business Data: You retain all ownership rights to your business data, including customer lists, business information, and any content you upload to the platform. By uploading data, you grant ReviveLocal a limited license to use, process, and store your data solely for the purpose of providing the Service to you.

AI-Generated Content: Content generated by the AI features of the Service (including review responses, campaign messages, and analytics insights) is provided as suggestions only. You are responsible for reviewing, editing, and approving all AI-generated content before it is published or sent. ReviveLocal does not claim ownership of AI-generated content created for your account but makes no warranties regarding its accuracy, appropriateness, or fitness for any particular purpose.

8. Data & Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information and business data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of information as described in our Privacy Policy. You also represent that you have obtained all necessary consents and authorizations to share any customer data you upload to the platform, in compliance with all applicable data protection and privacy laws.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVIVELOCAL LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

REVIVELOCAL'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO REVIVELOCAL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE SERVICE, INCLUDING ALL AI-GENERATED CONTENT, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. REVIVELOCAL DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated content (including review responses and reactivation messages) is provided as automated suggestions and may contain errors or inaccuracies. You acknowledge that you are solely responsible for reviewing and approving all content before it is published or sent on your behalf.

10. Indemnification

You agree to indemnify, defend, and hold harmless ReviveLocal LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including but not limited to TCPA, CAN-SPAM, and data protection laws; (d) any content you upload, transmit, or distribute through the Service; or (e) your infringement of any third party's rights, including intellectual property rights or privacy rights.

11. Termination

Either party may terminate this agreement at any time for any reason.

• By You: You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing cycle.
• By ReviveLocal: We may suspend or terminate your account immediately if you violate these Terms, engage in prohibited conduct, or fail to pay subscription fees. We may also terminate your account for any reason with 30 days' written notice.
• Data Export: Following cancellation or termination, your data will remain available for export for 30 days. After this 30-day period, we reserve the right to permanently delete all data associated with your account.
• Effect of Termination: Upon termination, your right to access and use the Service will immediately cease. Sections of these Terms that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution.

12. Dispute Resolution

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration or in the state or federal courts located in Indiana.

You agree that any proceedings will be conducted on an individual basis and not as a class action or other representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration against ReviveLocal.

13. Changes to Terms

ReviveLocal reserves the right to update or modify these Terms at any time. We will provide at least 30 days' written notice of any material changes, which may be delivered via email to the address associated with your account or through a prominent notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the Service and cancel your subscription before the changes take effect.

14. Contact

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: